Enterprise Experience.
Personal Approach.
We help organizations, small businesses, and individuals navigate business, technology, and digital decisions through practical guidance, operational experience, and trusted relationships.
Two Areas of Focus
We serve two distinct audiences: organizations that need experienced technology guidance, and individuals or small businesses that need reliable, hands-on support.
Business & Advisory Services
For organizations that need experienced, independent technology guidance.
Technology Planning & Advisory
We help organizations think through technology decisions clearly: what to invest in, what to avoid, and how to sequence the work in a way that makes sense for your business.
AI & Digital Planning
We help organizations understand where AI and digital tools can realistically add value, and how to approach adoption in a practical, measured way.
Customer Experience & Operational Improvement
We work with organizations to improve how they serve customers — identifying where technology can remove friction, improve consistency, and support better outcomes.
Technology Leadership & Delivery Support
We provide experienced guidance on technology programs — helping teams navigate vendor decisions, platform choices, and delivery challenges with a steady hand.
Technology Support for Home & Small Business
Practical, patient support focused on usability, security, and getting things working.
Computer & Mobile Device Setup
We set up computers, phones, and tablets so they work the way you need them to, without the confusion.
Home Technology & Smart Device Setup
From home networks to smart TVs and connected devices, we get everything installed, connected, and working.
Digital Security & Online Safety
We help protect your accounts, devices, and personal information — and make sure your connected home is set up securely.
Personalized Technology Help
Patient, one-on-one support for individuals, older adults, households, and small businesses who want to feel more comfortable with technology.
What We Bring to the Work
Practical Technology & AI Planning
Experience developing operational and financial models to help organizations evaluate technology investments, AI adoption approaches, and potential business impacts.
Enterprise Program Experience
Hands-on leadership of large-scale technology programs across contact center, customer experience, and operational improvement — including work at IHG Hotels & Resorts.
Real-World Technology Support
Direct experience helping individuals, households, and small businesses with device setup, home technology, and digital safety — not just advising from a distance.
Enterprise experience.
Personal approach.
DMS Partners was founded by two professionals who bring different but complementary backgrounds — enterprise technology leadership and hands-on operational and security experience.
Mary Henderson
Mary brings over 20 years of experience in enterprise technology, operational improvement, customer experience, and technology planning. Most recently, she served as Head of Contact Center Technology for Reservations and Customer Care at IHG Hotels & Resorts, where she led large-scale technology programs and worked closely with business and operations teams to improve how technology was planned, delivered, and used.
Darnell Thurman
Darnell brings a background in security operations, operational management, and client-focused service. He has worked in corporate security leadership and executive protection, and has built independent experience helping individuals and small businesses with device setup, home technology, digital safety, and day-to-day technology questions — with a focus on clear communication and building trust.
As a veteran-owned business, DMS Partners is built on a foundation of service, accountability, and doing the work well. Whether that means guiding a large organization through a technology decision or helping someone set up a new laptop at home, we bring the same level of care and commitment to every engagement.
Technology should work
for the people using it.
We started DMS Partners because we saw a gap. Organizations and individuals who needed honest, experienced technology guidance were not being well served by large firms or generic support options.
Our work is grounded in real experience, not frameworks or templates. We communicate clearly, stay practical, and focus on what actually matters to the people we work with. That is true whether we are helping a business think through a technology investment or helping someone feel more confident using their phone.
Let's Talk
We are available for advisory, consulting, and technology support engagements. If you have a question or want to talk through a project, we would be glad to hear from you.